Contact Us

We believe good business is built on trust and authenticity.

We love connecting with people who care about quality, and we take your decision to buy from us seriously.

That’s why every order, every email, and every conversation gets treated with the same respect we’d want if we were the customer.

Customer Care

For questions about existing orders, shipping updates, or returns, please complete the contact form below or reach out at support@chilledwineworks.com.

We typically reply within one business day.

Wholesale & Procurement Inquiries

We partner with licensed retailers, restaurants, and design professionals across the U.S.
To protect our clients and brand integrity:

  • All procurement and volume-purchase requests must come from a verifiable business domain (no Gmail, Outlook, or similar).

  • We do not accept orders placed “on behalf of undisclosed clients.” Transparency is required for all purchase relationships.

  • Orders over $3,000 or involving bulk quantities require identity and address verification prior to fulfillment.

  • Payment in full is required before shipment.

  • Shipments are made only to verified commercial addresses. We cannot ship to freight forwarders, P.O. boxes, or unverified third-party warehouses.

These measures ensure every transaction is authentic, traceable, and aligned with our customer-first standards.

Privacy Promise

Your trust matters. We will never ask for personal or financial information outside our secure website or verified communications.

Chilled Wineworks complies with all applicable consumer-privacy regulations and data-protection standards.